It’s National Customer Service WeekRead the rest of this entry »
Never before have customer service professionals been more critical to the success of a business.
When COVID-19 shut down stores and offices across the nation, customers and clients turned to the internet and phone to order goods and get help. Customer service representatives became, not just the first point of contact, but often the literal and only voice of an organization.
Even before the pandemic, the job of a customer …
Job Trends Are Slowly Headed In the Right DirectionRead the rest of this entry »
Strong hiring by the staffing industry helped employment continue its upward trend in July, the third consecutive month The Conference Board’s Employment Trends Index (ETI) has improved.
In July, staffing firms in the US added 143,700 new jobs. The growth was second only to the half million workers brought on by restaurants and bars. The majority of those workers were laid off when businesses were ordered to close.
Business Indicators, Staffing Hires Point to an Improving EconomyRead the rest of this entry »
After falling in the first quarter to the lowest level since 2014, staffing employment came roaring back in the second quarter that ended June 30, adding almost 200,000 new temporary and contract workers to the US economy.
The numbers from the Labor Department released July 2 bear out the trend first seen in the weekly Staffing Index produced by the American Staffing Association. The Index, which tracks weekly changes in …
Majority of Employers Still Honoring Job Offers and InternshipsRead the rest of this entry »
There’s some good news for college students anxious about their summer internships. Almost two-thirds of employers intend to go ahead with them. The same is true for the jobs they offered to graduating seniors.
A survey by the National Association of Colleges and Employers found 64% of employers are not revoking their offers of full-time or internship employment. They may shift the start date and 29% expect to move interns …
Temporary Staffing Jobs In 2028Read the rest of this entry »
We came across an interesting analysis of what the next 10 years of temporary employment may look like. It's based on the biennial 10 year projections of the US Bureau of Labor Statistics.
The government's outlook is that overall non-farm employment will grow by a somewhat anemic 5.6% through 2028. Temporary help services -- temporary workers provided by staffing firms like us -- will grow by 2.3%. These are projections, …
Temp Staffing Growth Is SlowingRead the rest of this entry »
Except for a blip in 2016, temporary staffing has grown steadily over the last decade. From June 2009 through the end of last month, the staffing industry added almost 1.3 million workers.
In the years following the Great Recession, the staffing industry expanded rapidly, adding an average 189,000 new workers between 2009 and 2015. As the nation's economic expansion matured, the pace slackened. The industry added an average of only …
Labor Market Trends May See Some CoolingRead the rest of this entry »
Temporary staffing has grown dramatically since the end of the Great Recession. The chart prepared by the Bureau of Labor Statistics shows the rise in the numbers employed by agencies in March. But that little dip since January has raised some concern that hiring may be slowing down.
Historically, temp staffing numbers decline in January, a reflection of the end of the holiday staffing season. As the country heads toward …
What's a Gig? No One Is SureRead the rest of this entry »
What's a "gig" job? Like Justice Potter Stewart once wrote, you may know it when you see it. But for the Bureau of Labor Statistics, that's just not good enough.
As the acting BLS commissioner admitted in a blog post last week, "BLS does not have a definition of the gig economy or gig workers. In fact, researchers use many different definitions when they talk about the gig economy." …
Audition Your Seasonal Hires For Permanent JobsRead the rest of this entry »
Businesses of all sizes and across multiple industries hired on more than a million workers to help with the holiday season. Come January, most of those jobs will end. But if you're one of those employers with seasonal help, you should think twice before sending out layoff notices. In this tight hiring environment, your seasonal workers afford you an excellent opportunity to fill vacancies with proven talent.
For weeks now, …
Outsourcing Jobs Is Changing What It Means to Be An EmployeeRead the rest of this entry »
What will the future workforce look like?
That's a question economists, labor analysts and human resources professionals have been wrestling with for years. Outsourcing, automation, contracting, freelancing and contingent employment are all having an impact on what it means to have employees and to be one.
Now comes a Wall Street Journal article with the provocative title "The End of Employees" declaring, "Never before have American companies tried so hard …