Green Key Unlocked: How to Succeed in Desktop Support

There are many hot jobs in the tech world right now, but some of the most crucial and needed roles are those in desktop support. The Information Technology team at Green Key often recruits for these jobs, which help to support and maintain computer hardware and software systems.  

Destiny Henry, Tech Recruiter at Green Key, elaborates on the importance of desktop support, as well as her three keys to succeeding in these positions. You can also view our recent TikTok featuring Destiny’s thoughts on this topic! 

Communication 

Like many jobs, to succeed in the helpdesk sector, communication is key. Although this role relies on your technical knowledge, your interpersonal skills are what will really make you stand out. Destiny adds, “You’re going to be speaking to a variety of people on a day-to-day basis, from entry-level employees all the way to C-Level. So, it’s very important that you have stellar communication skills and patience so that you leave whoever you’re supporting on a positive note.” 

Education 

The tech industry doesn’t always require a degree to succeed. But that doesn’t mean that you shouldn’t be educated about the technology you’ll be expected to use. “It’s important to stay up to date on various technologies that are hot in the field or on trend,” Destiny says. “This is how you make yourself an asset to both your team and company.” 

Additionally, a variety of different certifications will help you stand out in desktop support. Obtaining these certifications will show you went the extra mile to strengthen your knowledge and prove that you are passionate about what you do. “A certification that I definitely recommend is CompTIA A+,” Destiny adds. 

Microsoft Technology knowledge 

Microsoft Technology is one of the most popular software used in the office world. Destiny recommends becoming extremely familiar with Microsoft and having that experience under your toolbelt when entering the field. In fact, Microsoft offers a multitude of certifications through a series of exams, which can advance your career in tech and set you apart from competitors.  

Contact the Tech Recruiters at Green Key! 

If you are interested in a career in desktop support, IT, or tech, contact one of our Tech Recruiters today! Your next tech role could be waiting.  

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