Available Positions

Customer Service Representative at Medical Equipment Company in Suffolk County, New York , United States —

  • Healthcare
  • Medical Equipment Company
  • Suffolk County, New York , United States
  • 8/3/20

Job ID: 149544

Job Description

  • Medical equipment company in Suffolk County looking for a full time Customer Service Representative to join their team until May
  • Responsibilities will include:
    • Process customer orders, requests and information updates into a patient order management system
    • Respond promptly to customer inquiries and follow up on customer interactions
    • Make outbound re-order calls and mail letter reminders
    • Verify insurance coverage and facilitate with billing department on insurance authorizations
    • Hands-on work with customers for product fittings
    • Scan and file patient documentation as needed
    • Answer multiple phone lines while transferring to correct personnel or department

Qualifications

  • 2+ years of customer service or billing experience in healthcare required
  • Experience in home health or durable medical equipment industry (HME/DME) preferred
  • Experience working with patient and order management system preferred
 

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