Available Positions

Help Desk Analyst at Professional Services in Washington, Washington D.C., United States —

  • Professional Services
  • Professional Services
  • Washington, Washington D.C., United States
  • 3/26/20

Job ID: 140590

Job Description

This global-reaching law firm is dedicated to creating novel solutions for their clients. Their collaborative and diverse culture allows them to draw on the experience of all employees, creating a seamless, cohesive team across the globe.

 

Responsibilities Include:

Provide technical assistance for incoming inquiries related to firm computer systems, hardware, software, and remote access

Respond to support requests in a professional, confident, and courteous manner

Thoroughly document support requests using the helpdesk ticketing system

Follow up with customers, provide feedback, and see problems through

Keep up-to-date with the firm’s policies and procedures

Write tips, frequently asked questions, and knowledge articles for the firm’s intranet and helpdesk knowledgebase

Stay up-to-date on firm technology through self-guided learning

Availability to provide onsite and remote coverage outside of normal business hours as needed

Qualifications

1+ year working on a Help Desk or related experience

Previous exposure to law firm environment or legal documents highly preferred

Excellent verbal, written, and interpersonal skills

Familiarity with Windows 7/10 operating systems and Active Directory

Knowledgeable on application specific questions (Microsoft Office 2010 and higher, Adobe Acrobat, iManage), remote access (Citrix and VPN), and mobile devices

Excellent attention to detail and organizational skills

Ability to work independently and in a team environment

Customer service orientation

ITIL v3 certified or familiarity with ITIL’s best practices

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