Available Positions

Member Care Coordinator at Health Insurance Company in Bronx, New York, United States —

  • Healthcare
  • Health Insurance Company
  • Bronx, New York, United States
  • 1/11/21

Job ID: 1030314

Job Description

  • Health insurance company in the Bronx looking for a full-time Member Services Representative to join their team
  • Responsibilities will include:
    • Resolve member questions/issues while ensuring compliance with applicable policies, procedures, rules, and guidelines
    • Document all contacts with external customers. And route documentation for appropriate follow-up
    • Identify and report any issues that pose a risk to superior service or potential for liability
    • Meet or exceed base call center productivity and quality standards
    • Conduct outbound calls, education and outreach, and attend meetings


  • 1+ years of member services experience required
  • Strong customer service experience in managed care
  • Bilingualism required (Spanish, Mandarin/Cantonese, Russian, Hindu, Creole, etc)


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