Program Director

TITLE: Clinical Program Director 

Location: Jeffersonville, Indiana

Setting: In-person Clinic, community engagement activities (internal + external)

Salary Range: $110,000 – $119,000

Weekly Hours: 40

Schedule: Monday – Friday 8:00am – 5:00pm

* Noted for Education Requirements: Degree from a Nursing accredited school. Bachelor's degree preferred.

JOB RESPONSIBILITIES: 

• Balances & allocates IDT and related resources throughout the site and ensures adequate team assignments and coverage. 
• Monitor and ensures timely, effective development and execution of personalized care plans that result in improved satisfaction & outcomes for all participants.
• Provides oversight of the provision of services that impact participants’ care. 
• Coordinate in-service trainings and management directives to support the development and advancement of team members.
• Maintain knowledge of all applicable CMS, DOH, and PACE-specific guidelines, including organizational and departmental policies and procedures.
• Collects data for operational metrics geared towards ensuring participants are treated in the right venue at the right time and at the right cost at the highest levels of quality.
• Participates in all quality assurance and regulatory compliance activities to ensure appropriate regulatory certifications. 
• Serves as administrative on-call during non-operational hours of the physical sites. 
• Collaborates with departments within the clinical development pillar (medical board, research & innovation, clinical standards, and processes) to establish new & improved care delivery processes and treatment protocols.
• Oversee the enrollment process to ensure all participants has a smooth intake process without affecting prompt access to their clinical care.
• Work in conjunction with business development to ensure the site referral and enrollment targets are reached.
• Enrolls/dis-enrolls participants in the government system as applicable.
• Monitor and eliminate voluntary disenrollment.
• Coordinate with the Learning Center the training and onboarding for new Care Delivery team members.
• Oversee and ensure all disenrollments are managed and interventions created when applicable and are established to prevent the participant from disenrolling.
• Monitor and ensures all documentation for all participants is complete and accurate, including and not limited to enrollment, disenrollment, electronic/paper medical records, and any other clinical documentation.
• Ensures all incidents are investigated and addressed accordingly. Ensure Level 2 investigation is completed in a timely manner according to regulation.
• Investigates and assists in documenting and resolving customer issues and grievances in a timely, accurate, and courteous manner. This includes working with the other departments to fix the problem(s) source.
• Participate in special projects and assignments as required.  

Managerial Responsibilities

• Ensures that direct reports conduct their duties according to applicable state / federal rules and regulations as well as the organization’s policies and procedures.
• Evaluates the work performance and competency of direct reports. This includes ongoing informal feedback/counseling/support and completion of annual performance reviews.   
• Holds staff accountable for their performance.
• Follows the organization’s policies regarding disciplinary action. Engages Human Resources as needed for guidance on disciplinary actions and terminations.
• Develops individual professional development plans with direct reports, including identifying in-service training needs and interests.
• Investigates and resolve employee grievances and complaints. Engages with Human Resources as appropriate.
• Participates in the annual budgeting process for the department; manages departmental budget; approves departmental expenditures.

Weekly Hours: 40 Hours

Schedule: 8:00 AM – 5:00 PM

JOB QUALIFICATIONS:

Education: 

• Degree from a Nursing accredited school. Bachelor's degree preferred. Other Clinical degrees will be considered, such as Social Work, Physical Therapy, Occupational Therapy, etc.

Experience: 

• Minimum of five (5) years of healthcare administration experience in a Medical Practice, Diagnostic Treatment Center (DTC), Manage Care Organization, certified home health agency (CHHA), acute care, medical-surgical, critical care, or Nursing Home experience required.
• Minimum of three (3) years of Management (Manager level and up) experience.
• Minimum of one (1) year of experience working with the elderly
• Demonstrate proficient typewriting skills. Typewriting tests must be taken with a minimum of 35 words per minute and over 90% accuracy, preferably.

License: Current active and unrestricted license and registration.

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