Apply Here | New York, New York

2021-04-29 | 55k – 65k Per Year | High School Diploma / GED


  • Provide white glove client support for enterprise / high level clients.
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.
  • Configuration of client equipment to connect to network and/or domain.
  • Provide training to clients in the use of our Citrix services and VPN connectivity for remote access.
  • Fundamental knowledge of client/server technologies, Active Directory and Mac/Windows operating systems to identify and address client PC issues.
  • Ability to reproduce and document customer issues and if necessary, escalate cases to engineering through documented troubleshooting steps.
  • Must have the availability to work outside of your scheduled hours should the need arise.


  • Must possess a core understanding and appreciation for excellent customer service.
  • Must have the ability to empathize with clients and colleagues.
  • Ability to promptly answer support related email, phone calls and other electronic communications.
  • Ability to assess and prioritize work in a fast-paced environment.
  • Ability to function at a high level under pressure and with short deadlines.
  • Self-motivated, detail-oriented and organized.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.


  • High School diploma or equivalent required
  • 3+ years of experience in a related field required
  • Some college or degree a plus
  • Technical licenses or training a plus
  • Great attitude, team player always willing to pitch in and take on new tasks
  • Proactive/flexible nature

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