Posts tagged with 'covid'
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AI Chatbots Could Ease Demand on COVID-19 Hotlines
Read the rest of this entry »A solution to overtaxed COVID-19 hotlines could be only a chatbot away.
Researchers from the Indiana University Kelley School of Business found that when callers felt comfortable in the chatbot’s ability they considered the bot at least as good as a human.
"The primary factor driving user response to screening hotlines -- human or chatbot -- is perceptions of the agent's ability," said Alan Dennis, chair of internet systems at …
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Working Virtually Causes Greater Fatigue, but it Also Provides More Flexibility
Read the rest of this entry »Feeling like video conferences are taking more out of you than in-person meetings? Turns out you’re right. According to a new set of studies released by Microsoft, virtual meetings cause more stress and fatigue than similar in-person meetings. Microsoft began their studies prior to Covid-19 as a way of analyzing the effects of their own video conferencing software (Microsoft Teams), but the results have become particularly relevant in the …
