The Secret World of Celebrity AssistantsRead the rest of this entry »
There’s a community of personal assistants so small and secretive that should you meet one, you might suspect they work for the CIA. Non-disclosure agreements may not be unusual among executive assistants working for high-level corporate leaders, but this group requires you to sign one just to attend a meeting assuming a member vouches for you.
This rarefied group of assistants works for celebrities.
Where a typical private personal assistant ...
You May Be Surprised How Long You Need to Keep RecordsRead the rest of this entry »
When the paper files build up and the cabinets start bulging, it's time to do some purging. It's a task that in small offices often gets delegated to whoever looks the least busy.
Is that a good idea? Maybe not. In those files may be the personnel records of long gone employees, making them likely candidates for disposal. Then a week later or a month later or a year from ...
Happy Birthday to the Font Everyone Loves to HateRead the rest of this entry »
Seriously? We're saying Happy Birthday to a typeface?
Sure. If it's good enough for The New York Times who are we to disagree - even if Comic Sans is the only font in history to be well enough known to be hated.
Well, maybe loved is too strong a word. After all, its creator Vincent Connare himself says: “If you love Comic Sans you don’t know much ...
Without a Great Assistant Executives Would Be 'Toast'Read the rest of this entry »
"Without the help of talented, dedicated EAs, many of the world’s most successful business leaders would be toast!"
That's what Ron Williams, former CEO of Aetna, believes of executive assistants.
Writing in Chief Executive about the important role assistants play, Williams describes it as an "overlooked reality."
They fill a unique role, he explained, handling all types of details and tasks to help their boss manage their responsibilities and meet ...
Office Managers Can Improve the Customer ExperienceRead the rest of this entry »
Customer experience begins even before they open the front door. Realtors call it "curb appeal." That first impression sets an expectation of what follows. Overcoming a bad one takes far more effort than confirming a good one, and it may not happen at all. That's why savvy office managers need to pay attention to the small details.
Look at your reception area from the perspective of a first time visitor. ...
Handbook Tips For a Professional Services FirmRead the rest of this entry »
Creating and updating employee handbooks -- the policies and procedures manuals every business with more than just a few employees should have -- are not the fun part of office management. But keeping them up-to-date is critical. And that goes doubly for law firms, where employees are held to especially high standards of compliance and ethics.
Law office managers -- and managers of any professional services firm -- need to ...
Admin Professionals Week Is Coming UpRead the rest of this entry »
Today's post is a reminder for all the managers, bosses and anyone else who depends on that group of workers who are the administrative professionals of the office. Next week is Administrative Professionals Week and Wednesday is the special day set aside to recognize the work they do.
You may know them as the receptionist, administrative assistant, clerk, office manager or the old school title secretary. Whatever the title, they ...
Noisy, Disruptive and Now, Not Even CollaborativeRead the rest of this entry »
Here's another blow against open floorplans: they don't improve face-to-face collaboration.
That was one of the leading reasons why companies tore out partitions and even eliminated assigned workspaces. It didn't hurt that open offices also cost less to furnish, a reason tech startups adopted the concept.
But then studies began to find these offices were noisier and that workers experienced more disruptions and higher levels of stress. The belief was ...
Make the Boss Look Good With a Briefing BookRead the rest of this entry »
One of the best things an administrative assistant can do for the boss is to make him or her look good in front of others.
Any administrative professional worth the title knows that reports need to be flawless; no typos, misspellings or pages out of order. And they have to be done and submitted on time; ahead of time is even better. The boss needs to be kept on schedule ...
If Your Mom Wouldn't Approve, Don't Wear the CostumeRead the rest of this entry »
After years of reminding employees to exercise discretion about their choice of office Halloween costume, it's tempting to think the message has gotten through.
Tempting, but wrong. So office managers and HR leaders, time to send the annual costume memo!
A few years ago, actress and "Dancing With the Stars" winner Julianne Hough created a controversy showing up at a Hollywood Halloween party in blackface. Then a week ago, after ...