Office Managers Can Improve the Customer ExperienceRead the rest of this entry »
Customer experience begins even before they open the front door. Realtors call it "curb appeal." That first impression sets an expectation of what follows. Overcoming a bad one takes far more effort than confirming a good one, and it may not happen at all. That's why savvy office managers need to pay attention to the small details.
Look at your reception area from the perspective of a first time ...
Handbook Tips For a Professional Services FirmRead the rest of this entry »
Creating and updating employee handbooks -- the policies and procedures manuals every business with more than just a few employees should have -- are not the fun part of office management. But keeping them up-to-date is critical. And that goes doubly for law firms, where employees are held to especially high standards of compliance and ethics.
Law office managers -- and managers of any professional services firm -- need to ensure that their handbooks ...
Admin Professionals Week Is Coming UpRead the rest of this entry »
Today's post is a reminder for all the managers, bosses and anyone else who depends on that group of workers who are the administrative professionals of the office. Next week is Administrative Professionals Week and Wednesday is the special day set aside to recognize the work they do.
You may know them as the receptionist, administrative assistant, clerk, office manager or the old school title secretary. Whatever the title, they ...
Noisy, Disruptive and Now, Not Even CollaborativeRead the rest of this entry »
Here's another blow against open floorplans: they don't improve face-to-face collaboration.
That was one of the leading reasons why companies tore out partitions and even eliminated assigned workspaces. It didn't hurt that open offices also cost less to furnish, a reason tech startups adopted the concept.
But then studies began to find these offices were noisier and that workers experienced more disruptions and higher levels of stress. The belief was ...
Make the Boss Look Good With a Briefing BookRead the rest of this entry »
One of the best things an administrative assistant can do for the boss is to make him or her look good in front of others.
Any administrative professional worth the title knows that reports need to be flawless; no typos, misspellings or pages out of order. And they have to be done and submitted on time; ahead of time is even better. The boss needs to be kept on schedule ...
If Your Mom Wouldn't Approve, Don't Wear the CostumeRead the rest of this entry »
After years of reminding employees to exercise discretion about their choice of office Halloween costume, it's tempting to think the message has gotten through.
Tempting, but wrong. So office managers and HR leaders, time to send the annual costume memo!
A few years ago, actress and "Dancing With the Stars" winner Julianne Hough created a controversy showing up at a Hollywood Halloween party in blackface. Then a week ago, after ...
Tools to Help Admins Manage the Office Social MediaRead the rest of this entry »
"After you get done with the PowerPoint, be sure to get something up about the presentation on our social media."
How many times have you heard that? It's one of those "it-will-just-take-a-minute" jobs every office support professional is asked to take on that never take just a minute. Except for the lucky admins who work for a company with a person tasked to handle social media, keeping Facebook, Twitter ...
How Is An Executive Admin Like a Club Doorman?Read the rest of this entry »
The best executive assistants have something in common with the doorman at a popular nightclub. They both know who to let through the door.
As the boss's doorman, it's up to you to decide what calls to put through, what meetings to schedule and who gets to go in and when.
Sure, you need to work out the details with the boss, but once you two come to an understanding ...
Happy Administrative Professionals DayRead the rest of this entry »
To all the the administrative assistants, office associates, receptionists, office managers and everyone who fills an office support role,
I want to say Happy Administrative Professionals Day.
I know I and my fellow managers don't tell you often enough how valuable and appreciated you are. But you are.
What you do day-in and day-out bears only the smallest resemblance to the job description. Coaching us as we practice for ...
3 Tips For Office Managers Facing a MoveRead the rest of this entry »
The day-to-day life of an office manager requires the skills of a diplomat, the attention to detail of an accountant, and the know-how of an IT professional so you can reboot the server when the computers go down. Nothing, though, tests an office manager like handling the opening of a new office.
For a large, growing business, managing a relocation means "negotiating deals with real estate brokers, project managers, architects ...