The ‘Radical Reinvention’ of Human Resources

Now is the time for a “radical reinvention of human resources,” declares a report from IBM’s Institute for Business Value.

Businesses are adapting to the rapidly and dramatically changing world, says the report, prefacing the findings and recommendations from a survey of more than 1,500 HR executives from a variety of industries.

How they engage with employees must also change. “Enterprises now must become inherently humanized, build engagement with remote employees, foster trust in uncertain times and cultivate a resilient, diverse workforce capable of facing whatever the future may hold.”

This, says the report, is HR 3.0.

HR thought leader Josh Bersin, who collaborated with IBM on the report, explains what that means in his introduction:

“Traditional HR 1.0 departments focus on compliance, administration, and highly efficient service delivery.

“HR 2.0 teams move toward integrated centers of excellence, and focus on training and empowering business partners to deliver solutions at the point of need.

“HR 3.0, which only 10 percent of companies have achieved, turns HR into an agile consulting organization, one that not only delivers efficient services, but also practices design thinking to push innovative solutions, cognitive tools, and transparency into the organization.”

HR 3.0 - blog.jpg

The report found substantial agreement among the surveyed executives on the key ingredients of HR 3.0, but uncertainty among them about how to evolve their operation. Providing that guidance is the essence of the report.

After studying multiple HR practices, Bersin and IBM identified 10 “Action Areas” drawn from what the most successful companies are doing. “Our analysis has identified ten priority Action Areas critical to the HR 3.0 model. The Action Areas span the breadth of the human resources function, in some cases wholly reinventing traditional people practices.”

These 10 are:

  1. Measure employee performance continuously and transparently
  2. Invest in the new role of leadership
  3. Build and apply capabilities in agile and design thinking
  4. Pay for performance — and skills — in a fair and transparent way
  5. Continuously build skills in the flow of work
  6. Design intentional experiences for employees
  7. Modernize your HR technology portfolio
  8. Apply data-driven insights
  9. Reorient and reskill your HR business partners
  10. Source talent strategically

Though few companies are on the path to 3.0, those that don’t begin to evolve will be left behind.

“Even as leading companies transform their HR model, it’s clear HR 3.0 is not a destination, just a way station. The world is changing too quickly to allow even a hint of complacency,” the report concludes.

“As we continue to face unprecedented opportunities to build better businesses and a much better world, an HR 4.0 will evolve as a model to help us keep doing just that.”

Image by David Mark

#WeAreGreenKey: Spotlight on Justin Stratton
Creative General Interest Green Key News Human Resources Professional Support Worklife

#WeAreGreenKey: Spotlight on Justin Stratton

Director of Green Key Pharma Receives RAPS’ Community Leadership Award
General Interest Green Key News Healthcare Leadership + Management Pharma Worklife

Director of Green Key Pharma Receives RAPS’ Community Leadership Award

5 Tips to Ace Your Virtual Interview
Accounting + Finance Architecture + Engineering Creative Financial Services General Interest Healthcare Human Resources Information Technology Leadership + Management Legal Support Marketing Technology Pharma Professional Support

5 Tips to Ace Your Virtual Interview

#WeAreGreenKey: Spotlight on Clare Wright
General Interest Green Key News Professional Support Worklife

#WeAreGreenKey: Spotlight on Clare Wright

Green Key Unlocked: The Future of Administrative Support
General Interest Green Key News Human Resources Professional Support Worklife

Green Key Unlocked: The Future of Administrative Support

#WeAreGreenKey: Spotlight on Tara Potter
General Interest Green Key News Pharma

#WeAreGreenKey: Spotlight on Tara Potter

Green Key Unlocked: Hiring Trends in Architecture, Engineering, and Construction
Architecture + Engineering General Interest Green Key News

Green Key Unlocked: Hiring Trends in Architecture, Engineering, and Construction

#WeAreGreenKey: Spotlight on Shandi Frederick
General Interest Green Key News Healthcare

#WeAreGreenKey: Spotlight on Shandi Frederick

#GreenKeyUnlocked: What’s New in the Tech Job Market?
General Interest Green Key News Information Technology

#GreenKeyUnlocked: What’s New in the Tech Job Market?

#WeAreGreenKey: Spotlight on Jordan Boyd
General Interest Green Key News Information Technology

#WeAreGreenKey: Spotlight on Jordan Boyd

How to Negotiate a Job Offer
General Interest Worklife

How to Negotiate a Job Offer

#GreenKeyUnlocked: Digital Tools and Technologies in Pharma
General Interest Green Key News Healthcare Marketing Technology Pharma

#GreenKeyUnlocked: Digital Tools and Technologies in Pharma

#WeAreGreenKey: Spotlight on Jordan Haas
General Interest Green Key News Pharma

#WeAreGreenKey: Spotlight on Jordan Haas

#GreenKeyUnlocked: Become a Medical Assistant
General Interest Green Key News Healthcare

#GreenKeyUnlocked: Become a Medical Assistant

#WeAreGreenKey: Intern Spotlight on Olivia Stein
General Interest Green Key News Healthcare Worklife

#WeAreGreenKey: Intern Spotlight on Olivia Stein

#WeAreGreenKey: Spotlight on Brett Braterman
General Interest Green Key News Healthcare

#WeAreGreenKey: Spotlight on Brett Braterman

#GreenKeyUnlocked: Accounting Advisory Consulting
Accounting + Finance Financial Services

#GreenKeyUnlocked: Accounting Advisory Consulting

#GreenKeyUnlocked: Let’s Get Creative!
Creative General Interest Green Key News

#GreenKeyUnlocked: Let’s Get Creative!

How to Quit Your Job (The Right Way)
General Interest Worklife

How to Quit Your Job (The Right Way)

Green Key Unlocked: Let’s Talk Marketing Operations
General Interest Green Key News Information Technology Marketing Technology

Green Key Unlocked: Let’s Talk Marketing Operations

Latest Blog Posts
View All Posts
#WeAreGreenKey: Spotlight on Justin Stratton

#WeAreGreenKey: Spotlight on Justin Stratton

Justin Stratton joined Green Key Resources as an Executive Recruiter in 2015. Six years later, he is a Staffing Manager...
Read More
Director of Green Key Pharma Receives RAPS’ Community Leadership Award

Director of Green Key Pharma Receives RAPS’ Community Leadership Award

Director of Green Key Pharma, Lindsey Summers, is a co-recipient of the Regulatory Affairs Professional Society (RAPS) 2021 Community Leadership...
Read More
5 Tips to Ace Your Virtual Interview

5 Tips to Ace Your Virtual Interview

Whether you’re preparing for a phone screen or a final stage interview, virtual interviews are now an inevitable component of...
Read More